Terms & Conditions

These Terms and Conditions apply to all purchases made through the official website of Aurel Boutique, and is reachable via info@aurelboutique.com.

By placing an order with us, you agree to the terms outlined below. Please read them carefully before making a purchase.

1. Applicability

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Aurel Boutique reserves the right to update or modify these terms at any time without prior notice. The latest version will always be available on our website.

2. Product Information

We make every effort to ensure that all product descriptions, images, and details are accurate and up to date.

However, minor errors or inaccuracies (such as typographical mistakes or color differences due to screen settings) may occasionally occur.

Aurel Boutique cannot be held responsible for slight variations in product appearance or description.

3. Orders and Payment

  • Orders are processed only after full payment has been successfully received.

  • Available payment methods may vary depending on your country or region.

  • It is the customer’s responsibility to verify which payment options are available before completing the order.

  • Once an order is placed, it cannot be modified or canceled unless approved by our customer service team.

All payments are securely processed through trusted third-party payment providers.

4. Processing and Shipping

  • Processing Time: 1–3 business days

  • Shipping Time: 3–7 business days (depending on destination)

  • All orders are shipped directly from our supplier in China.

Please note: Shipping times are estimates and may vary due to factors such as customs, local delivery delays, or high-demand periods.
Aurel Boutique is not liable for delays caused by circumstances beyond our control.

5. Returns and Cancellations

Please refer to our separate Return Policy for detailed information about returns, exchanges, and cancellations.

Customers are responsible for reviewing our return conditions before initiating a return request.

6. Liability

Aurel Boutique is not responsible for any loss or damage that occurs during shipping once tracking information confirms that the package has been delivered to the address provided by the customer.

Please double-check your shipping details carefully before finalizing your order.
If an incorrect address is entered, the responsibility lies with the customer.

7. Intellectual Property

All content featured on our website—including text, product images, logos, graphics, and layouts—is the exclusive property of Aurel Boutique and is protected by copyright and trademark laws.

You may not copy, reproduce, or use any part of our content without prior written permission from Aurel Boutique.

8. Complaints Procedure

If you have any complaints or concerns about your order, please contact us in writing via info@aurelboutique.com.

We aim to respond to all inquiries within 5 business days.

Our goal is always to find a fair and customer-friendly solution.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with Dutch law.

In case of any disputes, Dutch law shall apply, and any legal proceedings will take place within the Netherlands.

Last updated: February 2025