Shipping & Delivery Policy

At Aurel Boutique, we aim to ensure that your order is processed, shipped, and delivered as quickly and smoothly as possible.

This policy explains our shipping procedures, delivery times, and related responsibilities.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Once your order has been shipped, you will receive an email confirmation with tracking information so you can monitor your delivery in real time.

Please note: During peak periods, holidays, or special promotions, processing times may take slightly longer.

2. Delivery Time

The average delivery time is 6–10 business days, depending on your location and local postal services.

Delays may occur due to customs inspections, unforeseen logistical issues, or high-volume shipping periods.

Aurel Boutique cannot be held responsible for delays caused by customs, postal services, or other factors beyond our control.

3. Shipping Method & Origin

All orders are shipped directly from our trusted supplier in China.
This allows us to offer unique and high-quality products at fair prices worldwide.

Depending on your country’s import laws, customs duties or import taxes may apply.

These fees, if applicable, are the responsibility of the customer and are not included in the product or shipping price.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout.
They may vary based on:

  • Destination country

  • Order weight and size

  • Selected shipping method

We always strive to keep our shipping fees as affordable and transparent as possible.

5. Responsibility During Shipping

Please review the following important information:

  • Once tracking information shows that your package has been successfully delivered, Aurel Boutique is no longer responsible for loss or theft.

  • Customers are responsible for providing a complete and accurate shipping address.

  • Address corrections or errors must be reported within 24 hours after placing your order.

Failure to do so may result in non-delivery or additional costs, which remain the responsibility of the customer.

6. Tracking Your Order

You can track your shipment using the tracking number provided in your confirmation email.

If you encounter any issues with tracking updates or delivery status, please reach out to our support team for assistance.

7. Contact Information

If you have any questions regarding shipping, delivery times, or tracking information, please contact us at:

Email: info@aurelboutique.com
Company Name: Aurel Boutique

Our customer service team will be happy to assist you.

Last updated: February 2025